Provides auxiliary support to operators and clients related to spare parts activities.

Coordinates the Global Retrofit Campaigns & Manages customer issues regarding Material and Logistics services activities and seeks opportunities to enhance our service to the customer.


  • Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, Supply Chain Policies, Parts Warranty and Core management;
  • Takes part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference;
  • Ensures compliance with scheduled visits and or trainings to customers / service centers going over the Executive Supply Chain processes and improve customer-company relationships;
  • Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling;
  • Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation;
  • Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign;
  • Follows up and controls work development for Global Retrofit Campaigns, presenting campaign results to management;
  • Prepares and carries out presentations to operators regarding the status of Global Retrofit Campaigns implementation, pointing out and discussing the changes involved;
  • Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics to ensure engagement during the Retrofit Campaigns;
  • Partners with New Business Development for future opportunities in Material Support Services;
  • Attends and facilitates Supply Chain meetings as required and report out statuses, and/or issues;
  • Establishes corrective action/recovery plan for compromised material services processes;
  • Be aware of any opportunities to enhance our service to the customer;
  • Keeps workplace organized;
  • Continually seeks opportunities in improve process flow and work efficiency;
  • Ensures that customer inquiries are processed to meet customer expectations and company financial targets;
  • Ability to offer professional and expeditious assistance in high-pressure situations;
  • Performs other tasks as requested periodically.



  • High School Diploma.
  • Typically requires a B.A. / B.S. undergraduate degree in an Engineering or Business Management or related field


  • Generally five to seven or more years of experience in Material Support & Services activities;
  • Familiarization of aircraft parts;
  • One or more years of experience in International Logistics requirements.

Knowledge, Skills & Abilities:

  • Aeronautical familiarization
  • Knowledge of aircraft parts
  • Demonstrate negotiation techniques, and customer services techniques,
  • Analysis and planning skills
  • Good oral and written communication skills
  • Organized and detail oriented
  • Strong organizational skills and the ability to multi-task.
  • Comprehends value based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).
  • Proficient in lotus notes, internet explorer, Microsoft office (Word, Excel and Power Point),
  • Proficient in SAP material and logistics movements

Working Conditions / Environment/ Special Requirements

  • Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
  • May be required to be on call
  • 0 -25% travel may be required


  • Commitment to company values and complies with department norms, policies, directives, and procedures.
  • Incorporates Lean and P3E processes and concepts into daily activities.
  • Strive for continuous improvement to processes and procedures.
  • Honors and protects confidential and proprietary documents and information.
  • Satisfies work schedule requirements.
  • The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
  • Performs other duties as assigned.