Implements processes and oversees results related to material services and support, such as spare parts sales, warranty, and special material programs (repairable and expendable programs).


Leadership and Strategic Impact

Prepares and manages the target program in alignment with corporate macro objectives and controls the area/program budgets.

Supports the global development of the material service business

Prepares presentations and reports to customers, suppliers and management to assist with material management issues

Monitors potential business risk and investigates matters of significance, providing solutions or recommendations.

Tactical versus Strategic Impact: 60% Tactical/40% strategic

Customer and Supplier Relationship

Manages the relationship and services provided to customer, obtaining high level of satisfaction, and striving to deliver better experience than our competitors

Interfaces with suppliers, ensuring that the contractual requirements and company's guidelines/policies are followed.

People Management

Manages the work environment to keep employee motivation and productivity.

Communicates area objectives, company policies, and procedures to the employees.

Ensures security/safety rules at the work place

Manages employee's professional performance, career development, and compensation.

Offers on-the-job training opportunities

Regulatory Compliance

Monitors, evaluates, and complies with all regulations related to the business needs, such as ISO, SOX, FAA rules, Export Control, Hazardous Material Handling, employment law (sexual harassment, disability, discrimination, labor laws, etc.), anti-bribery law, etc.

Ensures employment law, work security/safety rules, and company policy and procedures compliance.

Lean Philosophy and Continuous Process Improvement

Keeps areas organized and reduce waste

Develops activities focused on new ways to optimize, rationalize, and modernize activities, programs, systems, technologies and tools, such as, SAP, Bar Code, BPM, Ecommerce, SPEC2000, and productivity solutions

Monitors providers performance

Increases quality of inventory, minimizes losses, monitors special inventories, controls scrap and inventory removal process, support reserve analysis and other financial requirements for inventory.

Monitors and controls profitability to achieve defined targets



BA in Business Administration, Engineering, or related field


Generally 8-10 years of experience in People, Project/Program Management. Experience with management of customer service and parts, warranty, and repairs, preferably acquired in an aviation/aeronautical industry.

Experience in several aspects of aviation products supply chain management:

FAA regulatory framework applied to aviation parts handling

US Customs issues, such as HTS Classification, CTPAT, transactional value, and reconciliation procedures

Export Control

SAP inventory/warehouse management system

Lean tools and process improvement methods

Previously lead and/or directly supervised a group of employees.

Negotiation and operational control of product service agreements/contracts with vendors/repair stations.

Highly desirable experience with:

Transportation and import/export procedures in other countries, including taxation impact.

Servigistics planning system and web-based material procurement systems (ILS, etc)

IT knowledge: productivity tools, Advanced MS Office, e-business

SharePoint, Sales Force

Knowledge, Skills & Abilities:

Has knowledge of aeronautical certification of parts and repairs

Demonstrates customer service techniques,

Understands basic concepts related to statistic and planning (Target Program management), people management (HR guidelines, tools & policies).

Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).

Is proficient in Lotus Notes, Internet Explorer, Microsoft Office (Word, Excel, Power Point, and Access), SAP.

Demonstrates great sense of leadership and proven results.

Possesses excellent communication and team building skills.

Has strong knowledge of material management processes and activities, such as material support concepts, aftermarket supply chain, turn around time, AOGs, MELs, etc.

Demonstrates analytical skills to review work processes and recommend actions to improve efficiency

Demonstrates negotiation skills and manages product and material support services contracts/agreements

Knows techniques for handling and moving materials, warehousing, and inventory control

Aircraft familiarization/knowledge

Demonstrates knowledge and ability to follow company policies and procedures, and regulatory compliance

Working Conditions / Environment/ Special Requirements

Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.

Employees will be subject to the random drug and alcohol testing under FAA regulations.

Ability to work flexible hours and different shifts if required.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Some travel will be required.


Commitment to company values and complies with department norms, policies, directives, and procedures.

Incorporates Lean and P3E processes and concepts into daily activities.

Strive for continuous improvement to processes and procedures.

Honors and protects confidential and proprietary documents and information.

Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.